A Message from erwin Support

We in erwin Technical Support are busily implementing our new Zendesk ticket tracking system to improve our ability to support you, our partners, and our valued erwin customers. Releasing soon, our Zendesk system will provide you with the usual features you expect in a ticket tracking system, such as an online interface to track your tickets, community support, and our knowledgebase. We’ve got some great new features, too, like an improved “search while you type” question field, integrated chat for developing inquiries into tickets, a modern search algorithm in the knowledgebase, and many other modern, omnichannel support functions that we all expect these days. We are looking forward to seeing you on our new platform!

Author Details

Roger Suttmeier has been in the Technical Support industry most of his career. He has been responsible for Support Delivery for a number of products but erwin Data Modeler has been a constant. Roger is responsible for maximizing customer satisfaction, team development, team collaboration, improving efficiency, providing insight to Development into the customers’ point of view, and promoting knowledge creation.