Company: erwin, Inc.

Email: RogerE.Suttmeier@ca.com

Roger Suttmeier has been in the Technical Support industry most of his career. He has been responsible for Support Delivery for a number of products but erwin Data Modeler has been a constant. Roger is responsible for maximizing customer satisfaction, team development, team collaboration, improving efficiency, providing insight to Development into the customers’ point of view, and promoting knowledge creation.

Author's Posts:

Upgrading doesn’t have to be a difficult experience, but it does require planning. If you model your “as is” environment and your “to be” environment, prepare a written plan to get from A to B, review all necessary documentation, and then perform a dry run in a test environment, you can make a smooth migration…

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So, you are in the middle of a modeling session, and something you are doing triggers a question in your mind. What are the resources to get answers to those questions, and what resource is best to use for which situation? Probably the easiest way to seek an answer is to hit the “F1” key…

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Anyone who uses any application sooner or later thinks, “I wish I could do this or that,” or “If I was writing this application, I’d do this or that in a different way.” Admit it, being a Database Developer or Modeler, you have a lot of expertise and ideas that you feel would benefit you…

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We in erwin Technical Support are busily implementing our new Zendesk ticket tracking system to improve our ability to support you, our partners, and our valued erwin customers. Releasing soon, our Zendesk system will provide you with the usual features you expect in a ticket tracking system, such as an online interface to track your…

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