Product Support
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CA Support
CA Support maximizes the value of your CA software investment with easy-to-access, always on, trusted advice. CA Support is easy to access, always available and delivers best practices and knowledgeable guidance in 10 languages from 13 global support centers. Technical and customer service expertise for CA products is available 24x7 from our self-service on-line portal, during regular business hours by phone as detailed on http://support.ca.com and by phone in English for Severity 1 issues 24x7.
Our most commonly requested support resources, such as the Latest Service Pack release, the latest Patch Release, ERwin Communities, and more, are now available at a glance on our new, simplified, CA ERwin Data Modeler Support Online page.
CA Support offers proven methodologies and established diagnostic processes from experienced, highly trained professionals, with a focus on customer satisfaction.
Here are our current stats:
- 94% Customer Satisfaction Rating
- 99% of Service Level Objectives Achieved
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