Test Connection Failed--Source Mart

Symptom:

The Mart Upgrade utility is not connecting to the source Mart.

This problem can be for one of the following reasons:

  • The details for the source Mart are incorrect.
  • The database client is not installed.
  • The source database is not started.
  • The source database is not able to connect from the client computer.
  • The line SN='Company Name' in the r8 initializer file does not match with the r8 Workgroup Edition license file. This condition might occur when you upgrade from r7 to r8.

Solution:

Depending on the reason, use one of the following solutions:

  • Ensure that the database details are correct.
  • Ensure that a database client installed on the computer where you want to run the Mart Upgrade Utility.
  • Ensure that the database is running.
  • Ensure that you can connect to the source Mart with the database client installed on your computer.
  • After upgrading your source Mart from r7 to r8, update the m7master.serialnumber field in the r8 source Mart database. Modify the value to include the same company name as SN="Company Name" in your r8 WorkGroup Edition license. Or, contact the erwin Licensing department and get a new license for r8 with the required company name.

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